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Support
Need help with your account, school, or a pet profile? Start here.
Support email
support@puppybnb.com
Response time
Usually within one business day
Frequently asked
I forgot my password
Use the "Forgot password" link on the login screen. You'll receive a reset email within a few minutes.
How do I add a pet?
Sign in, open Pets in the sidebar, and tap "Add pet". Upload photos and medical details so your school can validate the profile.
How do I join a school?
Open the school page and request to join. The school administrator will approve your request.
How do I delete my account?
Write to support@puppybnb.com from the email linked to your account and we'll process deletion within 30 days.